Office hours are from 8:00 a.m. to 4:30 p.m.  Monday through Friday.

Phone Number: 
If you have any questions about your utility account or statement, please call us at (540) 658-8616 . 

Most of your questions can be quickly and conveniently handled to your satisfaction over the phone.

After Hours Emergency Phone Number:  (540) 658-4857.

Administration Office Location:
20 PGA Drive, Suite 201, Stafford, VA 22554. 

Directions: From the intersection of Route 1 and Courthouse Road go North on Route 1 approximately 1.9 miles. Turn right onto Coal Landing Road. Then make the first right onto Confederate Way. The office is located in the third building on the left. 

Mailing Address:
Please include the bottom portion of your bill when you mail payments to:

County of Stafford
Utilities Department
P.O. Box 17226
Baltimore, MD 21297-1226 

Mission Statement
Our mission is to provide water and wastewater services which satisfy the present and future needs and expectations of our customers. Our performance is directed at meeting or exceeding all regulatory requirements. We are committed to excellence in all that we do.

Vision Statement
To be perceived by our customers as:

• Effective
• Efficient
• So reliable as to be "taken for granted"

To be perceived by regulatory agencies and our peers as:

• One of the best
• Innovators - on the leading edge

To be perceived by our employees as:

• Caring
• Supportive
• Proactive when it comes to their concerns and needs