Stafford County’s 311 service is up and running for callers and staff is ready to take phone calls about local government information.
“311 is just one more way we are enhancing the service we provide to our citizens and other customers,” said Chairman of the Stafford Board of Supervisors Susan Stimpson. “Callers will no longer have to wonder what number to call, or which department they need to contact. Three easy numbers and one phone call will connect them directly to the Stafford County Government.”
311 is a phone line dedicated by the FCC for local government information. It is used by localities across the United States and treated as a one-stop shop for all incoming calls.
Service Excellence is one of the priorities that the Board of Supervisors has set for the community; it focuses on providing top quality customer service, both externally and internally. The Board approved the 311 service in Stafford’s FY12 budget to help enhance the County’s Service Excellence priority. The 311 service has been undergoing a trial run since February 2012 in the Citizens Assistance Office with Utilities calls. In the meantime, staff has worked with landline phone service providers in Stafford to offer 311 to their subscribers.
Callers within Stafford can simply dial 311 to reach County government staff. Callers outside of Stafford or on cell phones can call 658-4311 or 658-5311. All calls are handled from beginning to end by 311 staff. Their goal is to not transfer callers to other departments, but to help them with one phone call. After hours, callers can still contact the county through the “Live Support” option on the Stafford homepage: www.staffordcountyva.gov. They can also click on the “Report a Concern” link on the Homepage. Future plans call for a Stafford 311 App for cell phones that would allow users to obtain information or report concerns to County staff.